Privacy Policy

1. Information We Collect

We collect the following types of information:

• Account Data: Name, email address, phone number (optional), and profile photo
• Item Reports: Descriptions, photos, categories, and locations of items you report
• Location Data: GPS coordinates when reporting or searching (with your permission)
• Device Data: Device type, operating system, push notification tokens
• Usage Data: App interactions, search queries, feature usage analytics

2. How We Use Your Data

• To operate and improve the Service
• To match lost and found item reports using AI
• To send notifications about potential matches
• To verify user identity for trust and safety
• To process donations and reward payments
• To prevent fraud and enforce our Terms of Service

3. Data Sharing

We do not sell your personal information. We may share limited data with:

• Other Users: Public item reports are visible to the community. Your name is only shared when you consent.
• Service Providers: Cloud hosting, payment processing, and analytics partners under strict data agreements.
• Law Enforcement: When required by law or to protect safety.

4. Data Security

We implement industry-standard security measures including encryption in transit (TLS) and at rest, access controls, regular security audits, and secure key management. However, no system is 100% secure and we cannot guarantee absolute security.

5. Your Rights

• Access, correct, or delete your personal data
• Opt out of marketing communications
• Disable location tracking at any time
• Request a copy of your data in portable format
• Delete your account and all associated data

6. Cookies & Tracking

Our website uses essential cookies for functionality and optional analytics cookies to improve the user experience. You can manage cookie preferences through your browser settings.

7. Data Retention

Active item reports are retained for 12 months. Resolved reports are anonymized after 90 days. Account data is retained as long as your account is active. Upon account deletion, data is purged within 30 days.

8. Contact Us

For privacy-related inquiries, contact our Data Protection Officer at [email protected].